For those that have a Dell system, you probably know about the Dell Support Center. Gives you "helpful" hints, system alerts, etc.
Got a notice that there was an "Urgent" upgrade for the hard drive firmware (the hard drives local operating system). This is for my system drive; gut-check. Okay, we've done this before; download the right file, unpack it, read the instructions, install. Easy, right? Uh huh. Download the file, unpack it. No instructions. Check the site; it says to read the instructions contained in the download. Hmmm.
I am supposed to be a "knowledgeable" IT guy; I can do this! Don't need no stinkin' instructions! Plus, I'm a guy, so.... Create the CD from ISO, boot from the CD, it runs, and... OMG! "No recognizable boot device"!!! I can't start my system! Think, think, think! Try it again! Run the executable manually this time...
Hey, maybe if I shutdown and do a "cold-boot"... Voila! I have my system drive back!
I'm getting too old for this... What do the non-technical users do? I am thinking that it would be a bad time to call Dell about now; didn't want to talk to India anyway.
[edit: I should note that the fact they sent a notification out at all is helpful. They need to work on the execution, though, especially when it affects something that can permanently disable your system.]